Payment & Cancellation Policy

1. Payment

• A pre-authorisation on your credit card is standard at check-in.
• A 2% surcharge applies to all payments made by credit card.
• Accepted modes of payment: Cash, UPI and Credit Card.

2. Cancellation & Refunds

All bookings at The Himalayan Chester are non-refundable. Once confirmed, the booking amount is not eligible for refund in the event of cancellation, no-show or early departure.

3. Check-In & Check-Out

• Check-in time: 1:00 PM.
• Check-out time: 11:00 AM.
• Early check-in or late check-out often incurs a fee and is subject to availability.
• Please allow a minimum of 15 minutes at reception to complete check-out.
• Before checking out, it is your responsibility to hand over the room key / card to the room attendant.

4. Guest Identification

Valid photo identification is required for all guests at check-in. Acceptable documents include Passport, Driving Licence, Aadhaar Card and PAN Card. International guests must present a valid passport and visa.

5. Occupancy & Child Policy

• Standard rooms usually accommodate up to 3 people with an extra bed. Extra-person charges apply.
• A child above the age of 6 years is considered an adult; younger children are treated as infants.

6. Prohibited Activities

• Guests from outside are not allowed to stay on the hotel premises overnight.
• Female guests from outside are not allowed on the hotel premises.
• Smoking is prohibited in the hotel's public areas.
• Outside food and alcohol, as well as any illegal activities, are prohibited on the premises.

7. Liability & Damages

Guests are liable for the cost of any damage caused to hotel property during their stay.

8. Pet Policy

Pets are not allowed on the hotel premises.